Shipping Policy for Froostgearnie Watches

Effective Date: January 4, 2025

At Froostgearnie Watches, we understand how important it is to receive your timepiece quickly and safely. Our shipping policy is designed to offer you a seamless and reliable experience, ensuring that your order is processed promptly and arrives at your doorstep in perfect condition. Below, you will find all the details regarding our shipping procedures, delivery times, costs, and more.

1. Shipping Locations

We offer worldwide shipping for all of our Froostgearnie Watches products. Whether you are located in the United States or abroad, we are committed to delivering your order efficiently. Domestic orders are shipped from our warehouse located at 120 Dodd Rd, Barnardsville, North Carolina (NC), 28709. For international customers, we ship to most countries globally. Please check the checkout page to confirm if we can deliver to your specific location.

2. Order Processing Time

We process orders quickly to ensure timely delivery. Orders are typically processed within 1-2 business days (Monday to Friday). If your order is placed during weekends or holidays, processing will begin on the next business day.

Once your order has been processed, you will receive a confirmation email along with tracking information so you can monitor the status of your shipment. If there are any unexpected delays or issues with processing, we will notify you immediately.

3. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs. The available shipping methods will be presented during checkout based on your location and order size. Below are the typical delivery times for different shipping options:

  • Domestic Orders (within the U.S.):

    • Standard Shipping: Delivery within 5-7 business days
    • Expedited Shipping: Delivery within 2-3 business days
    • Next-Day Shipping: Delivery within 1 business day (available for select locations)
    • Free Standard Shipping: On all orders over $75 within the U.S.

  • International Orders:

    • Standard International Shipping: Delivery within 10-14 business days, depending on the destination
    • Expedited International Shipping: Delivery within 5-8 business days
    • Delivery times may vary depending on your country’s customs and local postal services. Delays due to customs processing are beyond our control.

4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. When you proceed to checkout, you will be presented with a detailed summary of the shipping fees based on your selected shipping method.

  • Domestic Orders: Shipping fees are calculated during checkout. Free standard shipping is available for all U.S. orders over $75.
  • International Orders: Shipping fees for international orders are calculated at checkout, and they vary depending on the destination country. Please note that additional duties, taxes, and import fees may apply to international shipments. These fees are the responsibility of the customer and are not included in the shipping cost.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow the progress of your shipment on the carrier’s website. We partner with reliable carriers such as USPS, UPS, FedEx, and DHL, depending on your location and chosen shipping method.

If you do not receive a tracking number or if you encounter any issues with tracking, please contact us at info@froostgearnie.com or call (828) 626-3812. Our team will be happy to assist you in locating your package.

6. Lost or Damaged Packages

While we take every care in packaging and shipping your order, occasionally packages may be lost or damaged in transit. If your order arrives damaged or does not arrive at all, please contact our customer support team immediately at info@froostgearnie.com or call (828) 626-3812. We will work with the carrier to resolve the issue and ensure that your order is either replaced or refunded.

In the case of a damaged product, we may ask for photo documentation to assist with the claim process. Rest assured, we will handle the situation as quickly as possible.

7. Incorrect or Incomplete Shipping Information

Please double-check the shipping address provided when placing your order to ensure that it is accurate and complete. If you notice any errors or need to make changes to your shipping address after your order has been placed, contact us immediately. Address changes can only be made if the order has not yet shipped.

If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees required to resend the package.

8. Shipping Restrictions

Some items may not be eligible for shipment to certain countries due to legal or regulatory restrictions. If any restrictions apply to your order, you will be notified before your order is processed. We reserve the right to cancel any order that cannot be shipped due to these restrictions, and a full refund will be issued.

9. Shipping Carrier

We use trusted shipping carriers, including USPS, FedEx, UPS, and DHL, depending on the destination and the shipping method selected. The carrier will be determined during the checkout process, and tracking details will be provided to you once your order has shipped.

10. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy on the website. We aim to ensure that you are satisfied with your Froostgearnie Watches purchase. If you need to return or exchange an item, we offer a straightforward process to make the experience as easy as possible.

Contact Information:

If you have any questions or concerns about shipping, please feel free to contact us at:

  • Street Address: 120 Dodd Rd, Barnardsville, North Carolina (NC), 28709
  • Phone Number: (828) 626-3812
  • Email Address: info@froostgearnie.com

We look forward to providing you with a smooth and enjoyable shopping experience!