Privacy Policy for Froostgearnie Watches

Effective Date: January 4, 2025

At Froostgearnie, we understand that your privacy is of utmost importance. As a company dedicated to offering high-quality luxury timepieces, we take the privacy and security of your personal information seriously. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit our website, make a purchase, or interact with our services. By using our website and services, you consent to the practices outlined in this policy.

We recommend that you review this Privacy Policy regularly, as we may update it from time to time to reflect changes in our practices or legal requirements.

1. Information We Collect

When you use our website or interact with Froostgearnie, we collect certain types of information to provide you with a personalized experience, process your orders, and improve our services. We collect both personally identifiable information (PII) and non-personally identifiable information (non-PII).

1.1 Personal Information You Provide Directly

We collect personal information that you provide to us directly when you:

  • Create an Account: When you create an account with Froostgearnie, we collect your name, email address, phone number, billing and shipping address, and payment details (credit card information, billing information).
  • Make a Purchase: When you place an order, we collect details such as your shipping and billing address, email, and payment information to process the transaction.
  • Subscribe to our Newsletter or Marketing Communications: If you opt-in to receive updates, newsletters, and promotional materials, we collect your name and email address to send you information about Froostgearnie products, services, and promotions.
  • Contact Customer Support: If you reach out to us for assistance, we collect your contact details, the nature of your inquiry, and any other information you provide to help resolve the issue.

1.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information related to your device, browsing behavior, and interactions with our website. This information helps us improve your experience and optimize our site performance. The types of information we collect include:

  • Device Information: We collect information about the device you use to access our website, including the type of device, operating system, browser version, screen resolution, and device identifiers (such as IP address and device type).
  • Usage Data: We automatically collect data on how you interact with our website, including pages you visit, links you click, search terms you enter, and other browsing activities. This data helps us understand how visitors use our site and allows us to improve its functionality.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and personalize the content you see on our website. Cookies are small text files stored on your device that help us remember your preferences and understand your browsing behavior. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use some features of our site.

1.3 Information Collected from Third Parties

In certain cases, we may receive information about you from third-party sources, such as:

  • Payment Processors: When you make a purchase on our website, we may receive limited payment information (such as the last four digits of your credit card number) from our third-party payment processor to verify your transaction.
  • Social Media Platforms: If you interact with us via social media platforms like Facebook, Instagram, or Twitter, we may collect certain details from your public social media profile, including your username, social media posts, and preferences.
  • Advertising Networks: If you engage with online advertisements or promotional materials, we may receive data from advertising networks or marketing partners about your interests and preferences.

2. How We Use Your Information

We use the information we collect for several important purposes, including:

2.1 Order Processing and Customer Service

We use your personal information to process and fulfill orders, handle returns or exchanges, and provide customer service. This includes using your billing and shipping address to process payments, arrange shipping, and keep you informed about your order status.

2.2 Marketing and Communications

With your consent, we may use your contact information (such as your email address) to send you newsletters, promotional offers, product updates, and information about new collections, special events, or sales. You may opt-out of these communications at any time by following the unsubscribe instructions provided in each email.

2.3 Improving Your Experience

We use the information we collect automatically, such as browsing behavior and device information, to enhance your shopping experience. This includes personalizing the content you see on our website, offering tailored product recommendations, and improving site functionality based on user preferences.

2.4 Legal Compliance

We may use your personal information to comply with legal obligations, such as responding to subpoenas, court orders, or requests from government agencies. Additionally, we may use your information to enforce our Terms and Conditions and protect our legal rights.

2.5 Security and Fraud Prevention

We use your information to monitor and detect potential fraud, prevent unauthorized transactions, and secure our website and systems. This helps us protect your personal and financial data and prevent security breaches.

3. How We Share Your Information

Froostgearnie does not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your personal information with trusted third-party service providers who help us operate our business. These service providers assist us in areas such as payment processing, shipping, email communications, and analytics. These third parties are only authorized to use your information to provide services on our behalf and are obligated to protect your data.

  • Payment Processors: We work with secure payment gateways like Stripe, PayPal, and other trusted partners to process your transactions. These partners are responsible for securely handling your payment information.
  • Shipping and Fulfillment: We may share your shipping details with trusted carriers like UPS, FedEx, or USPS to ensure your products are delivered to you in a timely manner.
  • Email and Marketing: We may partner with email marketing services like Mailchimp to send you newsletters or promotional content. These providers have access to your contact information only for the purpose of delivering such communications.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of Froostgearnie’s assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if any such changes occur.

3.3 Legal and Regulatory Compliance

We may disclose your personal information when required to do so by law, such as responding to subpoenas, court orders, or government investigations. We may also disclose your information to protect our legal rights, enforce our agreements, or prevent illegal activities.

3.4 Third-Party Advertising and Analytics

We may share anonymized or aggregated data with third-party advertisers and analytics providers to help us understand how users interact with our website and improve our marketing efforts. This includes using services like Google Analytics to track user behavior, demographic information, and trends.

4. How We Protect Your Information

We take your privacy and security seriously and use industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. Some of the steps we take include:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive data transmitted over our website, such as payment information.
  • Access Control: We limit access to your personal information to authorized personnel only who need it to perform their job functions.
  • Regular Security Audits: We conduct regular audits and security checks to identify and address vulnerabilities in our system.
  • Payment Security: Payment information is processed securely through third-party payment processors, and we do not store full credit card details on our servers.

While we take these measures to protect your data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have certain rights and choices regarding your personal information. These include:

5.1 Access and Correction

You have the right to request access to the personal information we hold about you. If any information is inaccurate or incomplete, you may request that we correct or update it.

5.2 Opt-Out of Marketing Communications

If you no longer wish to receive promotional emails or marketing communications from Froostgearnie, you can opt-out by clicking the “unsubscribe” link at the bottom of any email. You can also contact us directly at info@froostgearnie.com to request that your email be removed from our mailing list.

5.3 Data Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain your data for legal or transactional purposes). To request deletion of your information, please contact us at info@froostgearnie.com.

5.4 Cookie Preferences

You can control cookies and other tracking technologies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may limit your ability to use certain features of our website.

6. Children’s Privacy

Froostgearnie does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible. If you are a parent or guardian and believe we have collected such information, please contact us immediately.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us: